Shipping policy

Shipping & Delivery Information

We strive to make your shopping experience seamless and transparent. Below are the details about how we ship, where we ship, and what to expect.

1. Shipping Costs

  • Orders under $49.99 incur a flat shipping fee of $15.

  • Free standard shipping is automatically applied to all orders of $50 or more (excluding heavy/bulky items, which will be indicated on the product page).

2. Where We Ship

We currently ship to the following countries and regions directly from our partner warehouses in China:

  • United States
    Canada
    United Kingdom
    Germany
    France
    Italy
    Ireland
    Estonia
    Austria
    Bulgaria
    Belgium
    Poland
    Denmark
    Finland
    Netherlands
    Czech Republic
    Croatia
    Latvia
    Lithuania
    Luxembourg
    Romania
    Malta
    Portugal
    Sweden
    Cyprus
    Slovakia
    Slovenia
    Spain
    Greece
    Hungary

  • ..

If your country is not listed, please contact us at support@artisanhan.com to inquire about delivery options.

3. Shipping Times

  • Orders are processed and dispatched within 3–4 business days after confirmation.

  • Standard delivery typically takes 9–15 business days to most destinations.

  • For Some with batteries or powder  items, please allow 10–20 business days due to customs screening.

  • During holiday seasons or promotional periods, delivery may take slightly longer. Rest assured, we will keep you updated on your order status.

4. Shipping Methods

Shipping methods vary by product and supplier to ensure the safest and most efficient delivery. You can find the estimated shipping timeline at the bottom of each product page. We work with trusted logistics partners to ensure your package arrives securely.

5. Customs & Import Taxes

Please note that your order may be subject to import duties, taxes, or fees levied by the destination country. These charges are the responsibility of the recipient and are determined by local regulations.
For more information, we recommend contacting your local customs office. While we cannot control these fees, we declare packages accurately to help ensure a smooth customs process.

6. Important Notes

  • Please include your apartment/unit number when entering your shipping address. We are not liable for failed deliveries due to incomplete address information.

  • Want to know if we ship to your location? Need a delivery estimate? Contact our friendly support team anytime at support@artisanhan.com.

Thank you for choosing us. We’re honored to be part of your journey toward a slower, more intentional way of living.