Know what you are ordering
A project to make or a finished piece to use? Check the selected option, included accessories and product format.
Help choosing your piece ↗Contact information
Contact Artisan Han
Artisan Han is based in China. Orders ship from Shenzhen, China.
Email: support@artisanhan.com
Support hours: every day, 08:00–22:00 Beijing time (UTC+8). During these hours we usually reply within 10 minutes; this is a typical response time, not a guaranteed deadline. Messages outside these hours are handled when support reopens.
For a product question, include the product link and selected option. For order enquiries, include your order number and checkout email.
Contact form · Shopping Help & FAQs
For returns, contact us first for the approved return address and shipping arrangements. The dispatch location is not a return address.